Frequently Asked Questions

Get Started

It’s different for every person, but generally you can start to develop healthier habits within the first 10 days. Long term weight loss however will take a minimum of six to twelve months.

Why does it take so long?
Healthy weight loss is something that shouldn’t feel like work or deprivation. That’s why we aim for a slow weight loss curve that can be maintained. If you lose weight faster due to restriction you are more than likely going to gain back the weight you lost and some more. This can become a dangerous cycle that we do not encourage or endorse.

Developing healthier habits and knowing more about nutrition and exercise will stay with you long term and our approach builds up layers of knowledge over time that allows you to reach your goals and maintain them. Whilst there will be up and downs in the road the journey is going to be a long one, and realistically health is a life long goal which never ends. The good news is we are here when you need us and we are more than happy for you to dip in and out.

Everyone is different though, with differing levels of commitment and motivation. It’s essential to not be too hard on yourself and respect your own pace of learning. If it takes longer than you expected, that’s fine. In fact, the very worst thing you could do is have unrealistically high expectations and a particular timeline in mind for results.

In order for us to match your health goals to a team we need certain information. We also need this information to offer you a recommended health program based on the information you provide us with . As this is done automatically the information must be collected when you register. You can update this at any time and will be offered different programs as your health goals change.
Thank you for signing up for a subscription. Now you’re signed up, you’re ready to select from hundreds of hours of BodMinSou content.

Just login to your ‘BodMinSou’ account and you will see the program you selected when you registered. Straight away you should now have access to all of the programs that match your health goal. Each day you will have a new set of content including some simple tasks, conversations and tips. You can start tracking right away and also have access to the resources section with a wealth of additional information.

Need more help? Email us at hi@bodminsou.com

Platform

Scroll down to the “Personal” section on the “My Account” page. This can be accessed in the “My Account” button in the top right-hand corner of the screen (looks like a little profile picture).

You can change your health goals here, any changes will be reflected once you finish your current program. You will be given recommended programs based on your new health goals.

On the main program page click the “Information” button. Then scroll down and on the right of the screen you will see a button to “Change Program”. From here you can select a new program which will be based on your current health goals.

You can always go back and re take incomplete programs.

Yes! We will continually be adding new content to BodMinSou based on your suggestions and feedback. All new content is available as part of your subscription.

We’d love to hear from you at hi@bodminsou.com if you do have any suggestions. Please watch this space!

Not yet, but we do have a mobile specific website which is optimized for mobile devices. Our desktop site is optimized for iPad and tablets. Please let us know if you are having a particular issue.
Yes! Our programs will work on tablet devices such as iPads. Please let us know if you are having a particular issue.

Yes, you can revisit programs you have completed. On the main program page click the “Information” button, then simply scroll down and on the right hand side you will see a button for “Review Completed Programs”. Here you can review all programs that have been fully completed.

Only programs that have been fully completed will appear here.

Tracking devices, such as FitBits can be used to track your daily steps and activity along with sleep. Each device varies in the activities it monitors and the methods used to record them, but most use an ‘accelerometer’, a sensor that measures movement. This allows them to count your steps during the day and detect sleep patterns, based on your arm movements, throughout the night.

Currently we only offer manually tracking but are working or integrating with popular devices.

Health minutes is our unique tracker that allows you to track activities that could not otherwise be tracked. We believe in a holistic approach to health and events that affect the mind and soul are important and affect us physically. Health minutes uses an algorithm to allow you to track events such as “Spending time relaxing”, “Gardening” or “Meditation”.

Whilst this is intended as a guide it offers a motivational way to track events that serve to enrich our lives. Such events promote complex hormonal responses in our bodies which can dramatically improve our physical health.

BodMinSou refers to body, mind and soul. Body and mind are easily explained as the physical occurrences that manifest in our bodies due to an input i.e. eating, running etc. Soul in this context refers to the connection between body and mind or what can be harder to quantify such as feelings. Whilst feelings can manifest as physical hormonal changes they can be harder to track.

We do not give a specific religious or spiritual value to the term “Soul” but as part of our tracking we do facilitate time tracking of “prayer, humility and being thankful”.

Send an email to hi@bodminsou.com with ‘Delete account’ in the subject field – we will endeavor to remove your account within 48 hours of receiving the email.
When we’re learning new healthy habits it’s really important that, whenever possible, we stick with the program we’ve started. Obviously if we realise immediately that it’s not what we thought it was, then it’s quite ok to switch. But if it gets a bit uncomfortable or maybe even boring halfway through, then that is the time to stay in the game and complete the program.

Ultimately, no matter what your motivation, establishing long term healthy habits is about turning up each day. If we can do that, and if we can be consistent with it, then we will really understand the value of completing what we have started and seeing each program all the way through.

Privacy

Click the “My Account” button in the top right-hand corner of the screen (it looks like a little profile picture) – this will take you to a summary of your current settings and allow you to edit them as needed.

If you know your existing password:
Log into your account and go to the “My account” section in the top right-hand corner of the screen – enter your new password into the field marked ‘password’ and click the “Update” button once you’re happy.

If you do not know your password:
The main login screen has a link to a password recovery. Fill in your email address and instructions will be emailed to you to reset your password.

Click the “My Account” button located in the top right-hand corner of the screen (it looks like a little profile picture).
Scroll down to the bottom of the page and change the tick boxes to “Only Me”. All privacy setting are grouped together to make it easier to update these. By default some settings are private such as your contact information and only your team can see the tracking information.

Click the “My Account” button in the top right-hand corner of the screen (it looks like a little profile picture).
Scroll to the bottom of the page and change the setting from “Team” to “Only Me”.

Simply click the “My Account” button in the top right-hand corner of the screen (it looks like a little profile picture). Then scroll down to the “Security Permissions” section and change the notifications check box.

Community

We do not monitor all discussions on the Community and we encourage you to report any comments that you think do not meet the principles listed in our Posting Policy. You can report a comment by clicking the ‘Flag’ link in the bottom right-hand corner of the offending comment – the reported user will not be aware that you have flagged their comment.
Not at all! Your team and the community is intended to be an open space for anyone and everyone to help and support each other. Feel free to ask individual members questions, or join in any conversation in the community by posting on any of the conversation pages in your health program.

Remember not all teams are created at the same time, new people join all the time and we encourage you to let others know your new and introduce yourself. Teams are created by joining people with similar goals so whilst you may be on a different program you have a lot in common.

Teams are created based on the information you provide on registration and are limited to 12 participants. If for some reason you feel the team is not being supportive, helpful or is inactive you have request a change of team. As teams are created based on a number of criteria, a team may not be available for you to join immediately.

Email us at hi@bodminsou.com to request a change of team.

Teams are created based on the information you provide on registration and are limited to 12 participants. You are joined to a team because of the goals you share, the location you are in, your gander and similarities you share. Teams are not joined based on users invitations and are programmatically created.

The reason we do this is that there is a lot of evidence that family and friends while well intentioned are not the best people to help with weight loss or achieving health goals. A small group of similarly motivated people however can be of greater support because of the openness offered and having a common goal in place.

We encourage all participants to be open and helpful to others. The “team talk” section is only visible to you and your team.

Billing

We’re sorry to see that this isn’t for you, it’s not going to suit everyone but thanks for trying us out.

To cancel your subscription, please send us a note at hi@bodminsou.com and we’ll happily give you your money back for any reason within the first 14 days.

Yes, to avoid interruption to your BodMinSou account. “Monthly” subscriptions are automatically debited each month from the first day of the activation until you decide to cancel.

You can stop automatic renewal payments at any time by emailing us at hi@bodminsou.com

We’re sorry to see that you’re looking to cancel your subscription. Remember, our FAQ pages are always here to offer tips and advice. If you feel we could have done more we would love to hear how we can improve and would appreciate you taking the time to contact us. We won’t try and hard sell you but would love to learn from your experience.

To cancel your subscription, please send us a note at hi@bodminsou.com

We collect the credit card information before registration in order to provide a more streamlined experience and to verify customers. Your credit card will not be charged for the first 14 days and during this time you can cancel your account at anytime by emailing us at hi@bodminsou.com